BM-170
51
Q & A
Q The terminal is wet. What can I do?
A Detach the battery from the terminal and dry it. If the
terminal still doesn’t work after it is dried for a certain
period of time, it is required to replace the main
board and other parts.
Q The terminal fails to boot.
A The program might have been damaged. Reset the
terminal, and if the problem continues, contact the
Customer Care Center.
Q The battery is not charged.
A Make sure that the terminal is properly connected
with the desktop charger, and check if the lamp
works properly. Rub off the charging terminal clean.
If it is not charged normally, it can because of aging
or failure of the battery. (Warranty period for a
battery is 6 months.)
Q How can I ask for after-sales service?
A Please send the product to the Customer Care
Center in the head ofce through a pre-paid delivery
service. Upon repairing the product, we will send
you the product through a pre-paid delivery service.
Q Can I check if the terminal is sent accurately?
A You can get the invoice number from the Customer
Care Center in the head ofce. Contact the delivery
service to nd out the current location of the
terminal.
Q The battery goes dead too soon.
A Peripherals such as barcode reader and printer will
consume a large amount of battery power. If this
phenomenon continues, it may be because of aging
of the battery. You should use a new battery.
※ If the product does not work normally despite the measures taken as mentioned above, please contact the nearest
Customer Care Center.
※ Repairing fee will be charged for the product of which warranty period (1 year from the date of purchasing) is expired.
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