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My PS4 is not powering on.
Make sure the system is connected to a power source using the AC power cord. If the AC power
cord is connected to an electrical outlet power bar, make sure the power bar is functioning and
powered on. Make sure the power bar is connected to a wall outlet.
My TV is not displaying my PS4 software.
Make sure the system is connected to a power source and the HDMI cable is properly connected
between the PS4 and the television.
My DS4 is not powering on.
Make sure the DS4 currently has a battery charge. Connect the micro-USB cable to the DS4’s
USB port. If the Light Bar powers on, then the controller is charging. Press the PS button to
activate the controller.
My DS4 is not responding.
Make sure the DS4 is paired with your PS4 by connecting the controller to the system using the
micro-USB cable.
My PS4 is not connecting to the Internet.
Make sure your wireless access point is within suitable range and is currently powered on.
My PS4 cannot find my wireless access point.
Make sure your wireless access point is within suitable range and is currently powered on.
My PS4 is turning off without my command.
The PS4 may be overheating due to a lack of cool air passing through its fans. Make sure the
system is in an open, airy space.
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Phone: 800-345-SONY – Mon-Fri, 8am-8pm Pacific / Sat 7am-6pm Pacific
Live Chat Support: Mon-Sat, 6am-10pm Pacific / Sun 6am-8pm Pacific
Twitter: @AskPlayStation – 10am-Midnight Pacific
PlayStation Support Forum: http://community.us.playstation.com/t5/Support/ct-p/10023
PlayStation Knowledge Center: https://support.us.playstation.com/app/contact_options
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