Appendix 3: Troubleshooting
Unit will not communicate
Make certain that Local and Modem port are set to
different com #s, and that Palm Pilot HotSync
Manager is turned off!
Unit will not communicate
Insure the serial port is correct and serial cables are
correct. Retry at different baud rates. Turn off power
management (or power saving) in the Windows
control panel and the bios. Retry.
Unit will not download data
Try Different baud Rates, Bring up the task manager
in Windows and "end task" for all programs except
WinScan™, Systray, and Explorer, Retry.
Scanner downloads to 99% and gives serial comm
error
Contact PMI for assistance and/or WinScan™
upgrade
LCD display continuously shows "Charging Battery"
Scanner is in STOP mode (keypad selectable) , take
unit out of stop mode. If symptom stays contact PMI
for Evaluation
Strip chart shows very high or wildly fluctuating,
unrealistic readings or spikes on V and I
Contact PMI for an upgrade and retry.
Partially working; will not count down, erratic
behavior
Water may have entered the unit. Insure that latched
and gaskets are in normal serviceable condition.
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