33
Troubleshooting
Problem Possible Reason Solution
Unit will not switch on Battery is dead Make sure the battery is
properly charged. See
“Charging the GPS” on
page 13 and 14 for more
information.
Bad reception The folding antenna is
closed or in the wrong
position
Unfold the antenna and
make sure it’s parallel
with the ground, i.e., in a
horizontal position.
Bad reception Car windows are tinted,
blocking GPS reception
Use an external antenna
(not included).
Bad reception Signal is weak in this
area
Use an external antenna
(not included).
New memory card
doesn’t work
Card has not yet been
formatted correctly
Format card using FAT
file system.
Screen is froze, or
unit is behaving
strangely
Unit is in need of a reset Perform a soft reset, or if
necessary, a hard reset.
See “Resetting the GPS”
on page 34 for more
information.
I cannot play music
on the unit
Music may be the wrong
format
Make sure all music is
MP3, WMA or WAV
format.
I cannot play music
on the unit
Music track(s) may be
corrupt
Make sure the track
plays correctly on your
computer.
My music appears to
be playing, but I can’t
hear it
Volume is set too low Increase the volume.
My music appears to
be playing, but I can’t
hear it
Music track Make sure all music is
MP3, WMA or WAV
format.
My music appears to
be playing, but I can’t
hear it the unit
When earphones are
plugged in, the speakers
are automatically muted
Listen through the
earphones or disconnect
them to hear sound from
the speakers.
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General