Troubleshooting5
The following sections address issues you might encounter when deploying your
Poly ATA device with Microsoft Teams SIP Gateway.
Important notices
Note the following when troubleshooting onboarding and provisioning issues.
● Microsoft Teams admin center doesn’t automatically delete endpoints.
However, it does purge stale endpoints over time.
Enable SIP debug logs
Enable your Poly ATA device to log all SIP debug messages to extend SIP logging to
syslog, if enabled.
1. In the system web interface, go to Voice Services > SPx Service.
2. Under Debug Options, set X_SipDebugOption to Log All Messages or Log
All Except REGISTER Messages.
3. Select Submit.
Configure the syslog server
Configure your Poly ATA device to point to a syslog server with a specific port and
debug levels.
1. In the system web interface, go to System Management > Device Admin
2. In the Default column, clear the check box for Server, and enter the server
address in the Value field.
3. Optional: In the Default column, clear the check box for the relevant
Level<module> parameter and change the value as required.
4. Select Submit.
Troubleshooting
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