Poly CCX 350 User Manual

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Company Portal Version
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Teams Version
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Device Settings Version
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Admin App Version
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Testing Phone Hardware
Perform diagnostic tests to troubleshoot your device.
Procedure
1 Go to Menu > Settings > Device Settings > Diagnostics.
2 Perform the following tests:
Table 1. Diagnostic T
roubleshooting Tests
Test Option Description
Audio
Test the speakerphone, handset, USB
headset, or Bluetooth headset microphone
and speaker.
Network
Test the phone’s network connection using
netstat and ping.
Touch
Test the phone’s touchscreen by drawing
lines.
LED
Test the phone LEDs by blinking LEDs not
currently illuminated.
Display
Tests the phone’s display by cycling through
primary and secondary colors.
Access Microsoft Teams Help
You can access the Microsoft Teams help site through the phone’s local interface or on the internet.
Poly CCX Phones with Teams
User Guide
GoMomentum.com/Support | 888.538.3960
39

Poly CCX 350 Specifications

General

Category	Telephone
Manufacturer	Poly
Model	CCX 350
Touchscreen	No
Wi-Fi	No
Bluetooth	No
Compatible Platforms	Microsoft Teams
Display	3.5" color LCD
USB Ports	1 x USB Type-A port (2.0)
Headset Connectivity	RJ-9; USB
Power	Power over Ethernet (PoE) or AC adapter
Audio Features	Acoustic Fence
Buttons/Keys	mute
Supported Codecs	G.711, G.722, G.729
Lines	1
Ethernet Ports	2 x Gigabit Ethernet ports