Check the Status of the Calendar
Issues with the phone’s connection to the Microsoft server may cause calendar problems. Without a
functioning connection, you may not see the Calendar icon on the Home screen or you may not receive
meeting reminders.
Procedure
1. Go to Settings > Calendar.
2. From the Calendar screen, select Connect.
Ribbon Communications Address Book
If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB
in the Status menu on your phone and contact your system administrator for further troubleshooting help.
Procedure
» On your phone, navigate to Settings > Status > Global Address Book.
The status information and the server URL for the GAB are displayed.
View the Status of the Personal Address Book
You can view the status of the Personal Address Book on your phone to determine any issues with the
PAB. Contact your system administrator for further troubleshooting help.
Procedure
» Navigate to Settings > Status > Contact Directory.
The following information is displayed:
• Status
• Server Control Method
• Server URL
• Registration Index and User ID
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for
possible solutions to common problems.
Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a
connection.
Verify the Polycom Desktop Connector settings on your
phone. You may need to reboot your phone or press
the Reconnect soft key.
Troubleshooting
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