3 Select Start Test and speak into the Poly Studio device.
The test recording window lasts at most 3 minutes, or you can click Stop to stop the recording.
4 Save the recording file to your local system and play it back to listen for any audio issues.
Display Camera Information On-Screen
You can display the camera information of your Poly Studio device on your video output.
Note: Depending on the application using the Poly Studio device, the resolution displayed on the video output doesn’t
necessarily reflect the maximum resolution supported by the Poly Studio device.
Task
1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom
Companion.
2 Go to Diagnostics > On-Screen Display.
3 Select On.
The camera parameters for your Poly Studio device display on the video output.
Download Log and Crash Files
You can download the Poly Studio USB video bar log and crash files to assist in troubleshooting.
Task
1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2 Go to Diagnostics > Logs.
3 Select Download under Logs to download Poly Studio USB video bar system logs.
4 Select Download under Crash Files to download Poly Studio USB video bar system crash log files.
Can’t Upgrade, Reset, or Reboot Poly Studio via Polycom Companion
When you use the Firmware Update, System Restart, or Factory Restart functions on Polycom Companion, the
application prompts an error message.
Problem:
When the camera of Poly Studio is in use, resetting, upgrading, or restarting the Poly Studio device doesn't work.
Workaround:
Make sure that the Poly Studio camera isn't in use and try again. For example, you can check whether the software client
shows the video on the Camera Preview page using the Poly Studio device.
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