Test Your Camera Audio Input
If you have audio problems when using your Poly Studio USB device, you may need to send an audio
test file to Polycom Support for troubleshooting.
Procedure
1. Connect the Poly Studio USB device to your computer, then select the Poly Studio USB video bar
tile from your Polycom Companion.
2. Go to Diagnostics > Audio Test.
3. Select Start Test and speak into the Poly Studio USB device.
The test recording window lasts at most 3 minutes, or you can click Stop to stop the recording.
4. Save the recording file to your local system and play it back to listen for any audio issues.
Display Camera Information On-Screen
You can display the camera information of your Poly Studio USB device on the video output.
Note: Depending on the application using the Poly Studio USB device, the resolution displayed on the
video output doesn’t necessarily reflect the maximum resolution supported by the Poly Studio
USB device.
Procedure
1. Connect the Poly Studio USB device to your computer, then select the Poly Studio USB video bar
tile in Polycom Companion.
2. Go to Diagnostics > On-Screen Display.
3. Select On.
The camera parameters for your Poly Studio USB device display on the video output.
Download Log and Crash Files
You can download the Poly Studio USB video bar log and crash files to assist in troubleshooting.
Procedure
1. Connect the Poly Studio USB video bar USB device to your computer, then select the Poly Studio
USB video bar tile from your Polycom Companion.
2. Go to Diagnostics > Logs.
3. Click Download under Logs to download Poly Studio USB video bar system logs.
4. Click Download under Crash Files to download Poly Studio USB video bar system crash log files.
Troubleshooting
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