Poly TC10 Admin Guide

Paired IP Devices
Use the following information to troubleshoot issues with paired IP devices.
IP Device Can’t Pair to the Video System
You may notice one or both of the following:
● After powering on the Poly TC10 device, it doesn’t automatically pair with the video system.
● You can’t manually pair the device from the Available Devices list in the video system web
interface.
Problem
There are a few possible causes for this issue:
● Network traffic on TCP port 18888 is blocked.
● Your system and Poly TC10 aren't on the same VLAN.
Workaround
Complete each step until the device pairs with your system:
1. Allow traffic on TCP port 18888.
2. On your Poly TC10 device, verify that the Poly TC10 VLAN ID matches the VLAN ID on your
system.
IP Device Doesn’t Display on the Available Devices List
The Poly TC10 device you want to pair is connected to the network but you don’t see it under
Available Devices in the video system web interface.
Problem
There are a few possible causes for this issue:
● The device and video system aren’t on the same subnet.
● The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address
224.0.0.200 on port 2000.
● The device is paired with another video system.
Workaround
Complete each step until you see the Poly TC10 device on the Available Devices list:
1. Make sure the device and video system are on the same subnet.
If needed, work with your network administrator.
2. Allow traffic to 224.0.0.200 on UDP port 2000.
3. Make sure the device isn’t paired with another video system. If it is, unpair the device.
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Chapter 7Troubleshooting

Poly TC10 Specifications

General

Display Size	10.1 inches
Resolution	1280 x 800
Touchscreen	Yes
Connectivity	Wi-Fi, Bluetooth
Power over Ethernet (PoE)	Yes
Ports	USB-C, Ethernet
Audio	Integrated microphone and speakers
Mounting Options	Wall mount, table stand
Operating System	Android
Speaker	Integrated
Power	PoE