Polycom Poly VVX 250 - Other Phone Features and Operations; Voicemail Management; Call Management Features; Advanced Call Handling

2
https://azurepioneertelephone-
my.sharepoint.com/personal/bstclair_pioneertelephone_com/Documents/Documents/Pioneer CS & UC Training
Guides/Polycom Guides/Polycom VVX250.docx
Other Features
Set up Voicemail
 Either press the Home key, scroll down to Messages
and press Select, or Initiate a call.
 If calling, dial *62 or your dial your extension.
 At the prompt, enter in a unique passcode, then press
#.
 Re-enter your passcode, then press #.
 Follow instructions to record your name.
 Follow prompts to:
 Access voice mailbox
 Access greetings menu
 Change passcode
 Exit voice portal
Retrieve Voicemail Messages
A blinking red “message waiting” indicator light notifies you
when you have a new voicemail message.
 To check your voicemail, press the Home key, scroll
down to Messages and press Select, or initiate a call and
dial *62 or your dial your extension.
 Enter your voicemail passcode if prompted, then press
#. (If you forgot your passcode, please contact your
system administrator.)
 Follow the audio prompts.
Hold and Resume a Call
 To hold, press the Hold soft key.
 To resume, press the Resume soft key.
Access Call Lists
 Call History can be accessed using the Navigation keys.
 To see Recent calls including placed, received or
missed calls (denoted by icon), press the down arrow key
or press the Dir or Directory soft key and choose Recent
Calls.
 To dial a number, scroll to the desired number, then
press the Dial soft key or the Select button.
Do Not Disturb
 To enable Do Not Disturb, press the DND soft key.
 To disable, press the DND soft key again.
View a complete user guide at
https://support.polycom.com
Make a Three-way Call
After the first call is connected:
 Press the More soft key, then the Confrnc soft key. The
active call will be placed on hold.
 Dial the new party.
 When the call connects, press the Confrnc soft key
again to join the calls.
Transfer a Call
 After the first call is connected:
 Press the Transfer hard key or soft key. (The active call
will be placed on hold.)
 To transfer the call unannounced, press the Blind soft
key.
 To speak to the transfer-to party first, Dial the number
or extension and press Send.
 When the party answers, announce transfer. Then
press Transfer again to complete. If a Blind transfer, the
call will transfer automatically.
To transfer the call directly to another user’s
voicemail
 During the transfer process, Dial *55 instead of the
extension
 Dial the extension, followed by #.
 A confirmation will announce the transfer is complete.
Call Forwarding
 Press the Forward soft key or the Home key.
 If using Home, press the down arrow on the
Navigation keys until the Forward Menu option is
selected. Press the Select navigation button.
 Use the up and down arrows on the Navigation keys to
select your option.
 Call Forwarding Always
 Call Forwarding No Answer
 Call Forwarding Busy
 Enter destination number and press Enable soft key.
 To disable, follow the same steps and press Disable
soft key.
Shortcuts
 Pick up handset and dial:
 *72 = Call Forwarding Always
 *90 = Call Forwarding Busy
 *92 = Call Forwarding No Answer
 Enter destination number, then press #.
 To deactivate, dial:
 *73 = Call Forwarding Always
 *91 = Call Forwarding Busy