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Polycom SoundPoint IP 330 User Manual

Polycom SoundPoint IP 330
86 pages
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August, 2008 Edition
1725-11241-001 Rev. D
SIP 3.1
User Guide
for the Polycom
®
SoundPoint IP
330/320 Phone
SIP 3.1

Table of Contents

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Polycom SoundPoint IP 330 Specifications

General IconGeneral
Lines2
Network Interface10/100 Ethernet
ProtocolsSIP
Power over EthernetYes
AudioFull duplex, built-in speakerphone
Headset PortYes (RJ9)
CodecsG.711, G.722, G.729
Weight2.2 lbs

Summary

About This Guide

Getting Started with Your SoundPoint IP 330/320 Phone

Parts List

Details the components included in the phone package.

Assembling Your SoundPoint IP 330/320 Phone

Step-by-step instructions for setting up the phone hardware.

Features of Your SoundPoint IP 330/320 Phone

Explains the various physical and functional features of the phone.

Registering the Phone

Covers the process of registering the phone with the network.

Before You Use Your SoundPoint IP 330/320 Phone

Offers useful tips and initial setup guidance before operation.

Customizing Your SoundPoint IP 330/320 Phone

Configuring Basic Settings

Adjusts time, date, display contrast, ring type, language, and directory search.

Managing Call Lists

Describes how to view, return, and store calls from call lists.

Managing Contacts

Covers adding, editing, and deleting contacts in the phone directory.

Managing Incoming Calls

Explains how to distinguish, reject, or divert incoming calls for contacts.

System Customizations

Details line configurations and shared line features managed by administrators.

Using the Basic Features of Your SoundPoint IP 330/320 Phone

Placing a Call

Instructions on how to initiate phone calls using various methods.

Answering a Call

Guides on how to receive incoming calls in different scenarios.

Ending a Call

Procedures for terminating an active phone call.

Muting the Microphone

How to mute the microphone during a call for privacy.

Adjusting the Volume

Controls for adjusting handset, headset, and ringer volumes.

Redialing

How to redial the last placed or received call.

Placing a Call on Hold

Steps to temporarily suspend an active call.

Setting Up Conferences

How to initiate and manage conference calls with multiple participants.

Transferring Calls

Explains how to redirect a call to another party (consultative or blind).

Forwarding Calls

Instructions for setting up call forwarding to another number or destination.

Enabling Do Not Disturb

How to prevent the phone from ringing on incoming calls.

Assigning Speed Dial Indexes

Associating contacts with speed dial numbers for quick dialing.

Using Voice Mail

Accessing and managing voice messages left on the phone.

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

Using Automatic Call Distribution

Explains the functionality of Automatic Call Distribution (ACD) on the phone.

Using Multiple Call Appearances

Managing multiple call sessions on the same line simultaneously.

Using Buddy Lists

Setting up and managing buddy lists for presence monitoring.

Integrating With Microsoft Live Communications Server 2005

Using the phone with Microsoft LCS for conferencing and presence.

Restarting Your Phone

Procedures for restarting the phone to apply configurations or resolve issues.

Troubleshooting Your SoundPoint IP 330/320 Phone

Power and Startup

Addresses issues related to power supply and phone startup.

Controls

Solves problems with the dial pad and other phone controls.

Access to Screens and Systems

Troubleshoots issues with screen response and system connectivity.

Calling

Diagnoses problems related to placing or receiving calls.

Displays

Resolves issues concerning the phone's display.

Audio

Addresses problems with sound output, especially for headsets.

Regulatory Notices

Safety and Compliance

Information on FCC rules, IC compliance, CE markings, and general safety.

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