Polycom SoundPoint IP 560 User Manual (English)

Other manuals for Polycom SoundPoint IP 560

User Guide108 pages

Factory Reset3 pages

Quick Reference2 pages

Quick Start Guide8 pages

Quick Tip9 pages

Manual28 pages

Quick User Guide2 pages

Specifications2 pages

Connection Guide1 page

Quick Reference Guide8 pages

Questions and Answers:

J
Jose GrossSep 5, 2025
Why does my Polycom SoundPoint IP 560 IP Phone say 'Network Link is Down'?
- C
  Christopher SandersSep 5, 2025
  The 'Network Link is Down' message on your Polycom IP Phone typically means the LAN cable isn't properly connected. Here's what you can do: * Check the cable connection at the switch or hub. * Ensure the switch or hub is working correctly (look for flashing link/status lights). If you can't access this, contact your system administrator. * Verify if the LAN port is active. Go to Menu > Status > Network > Ethernet, and check the LAN port field. * Reboot the phone to try re-registering it to the call server. If problems persist, contact your system administrator.
J
jennifersmithSep 6, 2025
What to do if my Polycom SoundPoint IP 560 has no dial tone?
- M
  Michael CarneySep 6, 2025
  If your Polycom IP Phone has no dial tone, it might not be getting power correctly. Here's what to check: * Make sure the screen lights up. * Ensure the LAN cable is properly connected at the back of the phone by unplugging and re-inserting it. * If you're using in-line power, ask your system administrator to check if the switch is providing power to the phone.
C
coryyorkSep 7, 2025
How to fix Polycom SoundPoint IP 560 power issues?
- U
  umccarthySep 7, 2025
  If you're experiencing power issues with your Polycom IP Phone, try the following: * Check that the phone lights up when powered on. * Ensure the phone is correctly plugged into a working AC outlet. * Verify the phone isn't plugged into an outlet controlled by a light switch that's turned off. * If using a power strip, plug the phone directly into a wall outlet. * Test the phone in a room where you know the outlet is working. * If using PoE, the power supply voltage may be too high or too low.
R
Robert BlakeSep 10, 2025
Why is there no display or a bad display on my Polycom SoundPoint IP 560 IP Phone?
- M
  Mr. John MurphySep 12, 2025
  If your Polycom IP Phone has no display, an incorrect display, or bad contrast, the phone might not be getting power. Try these steps: * Check that the screen is lit. * Ensure the LAN cable is properly inserted at the back of the phone (try unplugging and re-inserting it). * If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone. * Use the screen capture feature. Contact your system administrator to determine if it is enabled.

Polycom SoundPoint IP 560 Specifications

Display

display resolution	320 x 160 pixels
display type	backlit grayscale graphical LCD
LED backlight	custom intensity control

Power

power over ethernet	IEEE 802.3af
external power source	48V DC @ 380mA

Operating Environment

operating temperature	+10 to 40°C (+50 to 104°F)
operating relative humidity	20% to 85%, non-condensing
storage temperature	-40 to +70°C (-40 to +160°F)

Weight and Dimensions