Polycom SoundStation Duo - Restarting Your Phone; Troubleshooting Phone Issues

Polycom® SoundStation® Duo Conference Phone User Guide
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The configuration is updated. Your phone may restart, depending on the
configuration parameters that have changed. If the phone doesn’t restart,
press to return to the idle screen.
Restarting Your Phone
Your system administrator may ask you to restart your phone if your phone
malfunctions or to assist in troubleshooting.
To restart the phone:
1 Press , and then select Settings > Basic > Restart Phone.
The message ‘Are you sure?’ displays.
2 If you still want to restart the phone, press the Yes soft key.
The restart process begins. The process ends when the idle screen displays.
Troubleshooting Phone Issues
If your phone is unable to operate properly or perform certain tasks, a warning
icon will display in the status bar, as shown next.
To view warning messages, press , and then selecting Status >
Diagnostics > Warnings. From the Warnings screen, you can:
• Scroll through phone warnings.
Before you restart your phone, contact your system administrator. If your phone is
malfunctioning, you may be able to restore normal operation without restarting the
phone. In addition, your administrator may want to troubleshoot your phone before
you restart it.
• If you need to update your phone’s configuration, don’t restart your phone. To
update the phone’s configuration, see Updating Your Phone’s Configuration on
page 117.
• Call lists are automatically cleared when you restart the phone.