Polycom VoxBox - Frequently Asked Questions Manual

3725-49012-001A | December 2017 1
Polycom VoxBox - Frequently Asked
Questions
Below is a list of frequently asked questions when using Polycom VoxBox:
• How do I connect VoxBox to my computer using the USB cable?
• How should I position VoxBox in my workspace or group call environment?
• Am I able to use VoxBox to control calls on my softphone?
• Which softphone applications are supported with VoxBox?
• How do I pair VoxBox with my smartphone or other device?
• Why can’t I pair my Bluetooth device with VoxBox?
• How many devices can I pair with VoxBox at one time?
• How do I connect VoxBox to my previously paired Bluetooth device (smartphone, tablet, or
laptop)?
• How many devices can I connect to VoxBox at the same time?
• What should I do if I am still unable to connect my Bluetooth device to VoxBox?
• Can I link one VoxBox to another VoxBox?
• What is the Bluetooth operating range of VoxBox?
• How do I charge VoxBox?
• How long does it take to charge VoxBox?
• How do I check the battery level?
• How do I find the firmware version of the VoxBox?
• How do I update the firmware on VoxBox?
• Am I able to update VoxBox or the companion application during a call?
• Am I able to update the companion application during a call?
• What is the optimum room coverage area for VoxBox?
• Do I have to start the companion application every-time I restart my computer?
• How do I know if the companion application is running?
• How do I find the version of the companion application?
• How do I update the companion application?
• How do I enable logging?
• I encountered a problem, how do I send logs to support?
• Where can I get support on VoxBox?