Polycom VVX 300 - Page 8

BUSY REDIAL
The Busy Redial feature is a code that, when entered into
you phone, will give you the information of the number
you last dialed and the option to dial it again. If the line
you are trying to reach is busy, your phone will keep
checking that line (for a preset amount of time) till it
becomes available and then dial it again.
For Busy Redial , dial * 66 , to cancel, dial *86 .
Once the recording starts, you can dial 1 at anytime to
have your phone dial the last number you dialed.
CALL RETURN
The Call Return feature is a code that, when entered into your phone, will give you the
information of the last call you received and the option to have your phone dial that
number. If the line you are trying to reach is busy, your phone will keep checking that line
(for a preset amount of time) till it becomes available and then dial it again. For Call
Return , dial *69 ; to cancel, dial *89 . Once the recording starts, you can dial 1 at anytime to
have your phone dial the last party that called you.
ANONYMOUS CALL REJECTION
Anonymous Call Rejection is a feature which, when configured, can be enabled or
disabled on your phone to reject calls that come up as anonymous on your phone’s display.
*77 will enable the feature, *87 will disable it.
CALL PICKUP & DIRECTED CALL PICKUP
Call Pickup is a feature that via a code you enter into your phone, picks up any incom-
ing call to a preset group of extensions. Directed Call Pickup allows you to pickup any
incoming call to a specific extension within your Business Group . Both Pickup options can
not be used once a call is already in progress. For Call Pickup , dial *11 followed by the
group code. For Directed Call Pickup , dial *12 followed by the ringing phone’s extension
number.
CALL TRACE
Call Trace is a feature, that if activated after a call, traces the call and provides the Central-
Office support team with the other party’s information. The CentralOffice support team
can then pass on this information to the appropriate authorities, if presented with a
subpoena. To activate Call Trace , dial *57 .
MULTI LINE HUNT GROUP‡
The Multi Line Hunt Group (MLHG) feature groups together multiple extensions you
designate into a single group that callers can call directly. When a caller calls the Hunt
Group , they will be connected to a non-busy extension within the group. Your Business
Group Administrator (BGA) , in conjunction with the CentralOffice team, can choose
different settings for how CentralOffice chooses which extension to connect to when more
than one in the group is available. These groups need to be configured by the CentralOf-
fice support team. However, once a Hunt Group has been set up, any of your employees
who is a member of the group can sign into and out of the group at anytime. If a member
wants to login to the group, they dial *96 followed by the MLHG number (ask your BGA for
the MLHG numbers you have available) , dial *96 again to logout.
‡This feature is only available when your BGA has requested the CentralOffice support team to configure this feature for your
extension.
UNDERSTANDING THE BUTTONS ON YOUR PHONE
Your phone has two types of keys; Hard and Soft.The
Hard keys typically display your extension as well
as any other extension you have programmed. The
Soft keys are dynamic; which means they display
different functions depending on what the phone is
currently doing.
PLACING CALLS
INTERNALLY : To call another person in your com-
pany, pick up the handset and dial the other person’s
extension number. This is typically a 3 or 4 digit number.
EXTERNALLY: To call a number outside of your company, pick up the handset
and dial that person’s phone number (You do not need to add any additional
digits to place an external call, just dial “1 + area code + phone number”.)
EMERGENCY CALLS
In an emergency, dial 911 the way you would dial an external number.
USING THE SPEAKERPHONE
With the handset on hook, press the New Call soft key and dial the number, or
you can dial the number with the handset on hook, and then press the Dial soft key.
You can also press the key followed by the number you wish to dial, or you can
dial the number and then press the key.
REDIAL
Press the right arrow on the Navigation Button , scroll to the number you want
to redial and press the Select button twice or the Dial soft key. If the number
displayed is the last number you called, simply press the Select button twice to
place the call.
ANSWERING CALLS
Using the Handset: Pick up the handset.
Using the Speakerphone : Press the key, the appropriate Line key or the
Answer soft key.
3-WAY CONFERENCE CALLS
To host a 3-way conference call:
1. Once you have the first party on the line, press the
More soft key and then the Confrnc soft key.
(The first party is automatically placed on hold).
2. Dial the second party. (Can be external)
3. When the second party answers, press the Confrnc
soft key. All parties are now joined in the conference.
To put the conference on hold, press the Hold soft key
(both parties will hear Music on Hold.) To end the conference,
press the End Call soft key; the other parties will remain connected.
If you have an active call and a call-on-hold, you can press the Join soft key to
create a conference of the two parties.
PARKING A CALL
Call Park is a feature that allows you to place a call on hold from one line and
retrieve the call from another line. The other line can belong to any member of your
business; even a member that works from a different location. To park a call, press
the key or the Transfer soft key. Then dial the Call Park access code: *18 .
Listen to the Orbit number where your call was placed; you will need this number to
retrieve you call. Press the key or the Transfer soft key again.
To retrieve a parked call, dial the Call Retrieve access code *19 followed by the Orbit
number. For example, to retrieve a call parked in Orbit 30, dial *1930 .
DO NOT DISTURB
When
Do Not Disturb is active, incoming calls will be
rejected rather than ring your phone. Callers will hear a
system-generated message saying that you are temporar-
ily unavailable. If Voicemail is active on your line, calls will
be sent directly to voicemail and not rejected. Press the
DND soft key to activate and press it again to deactivate.
ACCESSING YOUR VOICEMAIL
The flashing Message Waiting indicator, individual Line indicators, a periodic
beep, and a stutter dial tone (instead of a normal dial tone) all indicate new voice-
mail messages. The easiest way to listen to your messages, is to simply press the
key and follow the prompts. You can also access your voicemail from outside
your office by dialing your personal DID; when the call goes to the Voicemail greet-
ing, press the * followed by your PIN code; then press the #.
USING CALL LISTS
You can access lists of recent calls by using the up and down arrows . The right
arrow will bring up a list of Placed Calls, the down arrow will bring up Missed
Calls, and the left arrow will bring up Received Calls. You can use these lists to
extract the contact information of the parties in the list to directly dial or to save to
your Contact Directory (see next section).
Press the Home key , then press the right arrow twice, and then press the
Select button . Next, press 2 for Recent Calls. You are now presented with a list
of recent calls made to or from your phone. You can now choose from the following
soft keys:
• Dial – Dials the highlighted number.
• Sort – Sorts the list either by Time or by Name in either ascending or
descending order.
• Type – Filters the list of calls by either Missed, Received or Placed.
• More – Pressing this button brings you to the next set of soft keys.
• Clear – Clears the call list.
• Info – Provides detailed call information.
• More – Pressing this button brings you back to the previous set of soft keys.
CONTACT DIRECTORY & SPEED DIALING
Press the key, then press the right arrow twice, and then press the Select
button. Next, press 1 for the Contact Directory . To add a contact, press the Add soft
key. Enter the information and press the Save soft key.
To edit a contact, go to the Contact Directory as described above. Scroll to the
contact you want to edit. Press the Info soft key. Update the contact information
and then press the Save soft key to save your changes.
To assign a Speed Dial number to a contact, go to your
Contact Directory . Highlight the contact you want to
assign the number to, press the Info soft key and then press
the Edit soft key. In the Favorite Index field, enter the
number you wish to assign as a Speed Dial to this contact.
This number will also serve as a priority index for how your
contacts are assigned Line keys on your phone.
To use Speed Dialing , press the key on your phone. Press the Line key that corre-
sponds to the contact you wish to call.
BUDDY LIST
To enable the Buddy List feature (whereby the contact’s name will appear on your screen
and inform you if their line is in use), go to the Contact Directory (as above) to edit
their Information. In the Watch Buddy field, use your arrow keys to select Enabled .
Press the Save soft key. To access the Buddy List, press the More soft key and then the
Buddies soft key. Select the Buddy you want and press the Dial soft key.
VOLUME ADJUSTMENT
Press the volume key during a call to adjust the speakerphone or handset volume.
To change the ringer volume, press the volume key when the handset is on the
phone and there are no calls in progress.
UPDATING RING TYPE
To change the ring tone for incoming external calls, press the key.
Select Settings > Basic > Ring Type. Scroll to the ring you want using the up and down
arrows . To hear a ring type before selecting it, press the Play soft key. Press the Select
soft key to set that ring type.
Note: If changing the ring type changes internal calls instead of external calls, and you
would like to change to external, please contact the CentralOffice Support Team to config-
ure your BG.
ENDING CALLS
To end a call, replace the handset, or if you used the
speakerphone, you can press the key. You
can also press the End Call soft key to end any call.
MUTING YOUR PHONE’S MICROPHONE
During a call, press the key (this will mute all modes
you use, handset or speakerphone). You will hear all the
other parties while they cannot hear you. To turn your
microphone back on, press key again.
HOLD
During a call press the key on your phone or the Hold soft key. To resume the
call, you can press the key again, the Resume soft key, or the Line key.
TRANSFERRING A CALL
There are two ways you can transfer a call: Attended Transfer and Blind Transfer:
Attended Transfer is where you stay on the phone until the party you are transfer-
ring the call to picks up and then allows you to advise the party you are about to
transfer a call to them. To complete the transfer, simply press the Transfer soft key.
1. During a call, press or the Transfer soft key. The active call is automatically
placed on hold.
2. Dial the party you want to transfer the call to (this can be an internal
extension or an external number).
3. When you hear the second party answer (or after you speak with the second
party), press the key or the Transfer soft key. You can cancel a transfer
before the call connects by pressing the Cancel soft key, and your original call
will resume.
Blind Transfer is where you simply transfer the call to the intended party with-
out communicating with them first.
1. Press the key or the Transfer soft key.
2. Press the Blind soft key.
3. Dial the extension or number you want the call transferred to. Your call will be
transferred directly.
CALL WAITING
When you are on a call and another call comes in, your phone will either: Have a Line
key flashing and display the details of the second call, or (depending on your phone
model and the call) just display the second caller’s details on your screen without
the Line key flashing.
If a Line key is flashing: Press the flashing Line key to take the call.
If the Line key isn’t flashing:
• Use your phone’s Up and Down arrows to highlight the second call.
• Press the Answer soft key. The first call is automatically placed on hold.
To go back to your first call:
• Use the Up and Down arrows to highlight that call.
• Press the Resume soft key, your first call is automatically placed on hold .
POLYCOM VVX 300/400 | 7
Polycom
VVX 300/400
BASIC
PHONE
GUIDE
INTERCOM‡
Individual extension-to-extension intercom calls are calls
between users that do not ring the other party’s phone,
but rather are immediately answered over the other
phone’s speaker. The receiver will hear a short beep
alerting them that an intercom call is in progress. To make
an intercom call, dial 9 followed by the extension while the
handset is still on the hook, and then press the Dial soft
key.
Group intercom calls give you the ability to make an
announcement over all of the speakers of all of the users
in your group. To make a group intercom call, dial * 98 ,
then wait for a beep, and then make your announcement.
DOOR INTERCOMS
Door Intercoms provided by Xchange Telecom can be used with your CentralOffice phone
system. When a call comes in from your door intercom, pressing a predefined key will
release the door. Depending upon the Intercom model, the default key is either 8 or 6 . The
predefined key can also be customized upon request.
‡This feature is only available when your BGA has requested the CentralOffice support team to configure this feature for your
extension.
The CentralOffice customer support team can be reached at 347-215-9300
or by email: enterprise@xchangetele.Com
Visit us at www.xchangetele.com