PolyVision eno - Warranty; WHAT IS NOT COVERED

Warranty
20 Installation and Operation Guide
Warranty
PolyVision Corporation warrants to the original consumer or other end-user
purchaser that this product is free from defects in material and workmanship for a
period of two years from the date of purchase. The finished whiteboard (which
includes the frame, mounting components, substrate and fasteners) is warranted to
be free from defects in material and workmanship for a period of ten years from the
date of purchase.
In addition, the porcelain enameled steel writing surface is warranted against wear
in normal use for the lifetime of the building in which the product is originally
installed.
During the warranty period, and upon proof of purchase, the product will be
repaired or replaced (with the same or similar model) at PolyVision’s option, without
charge for either parts or repair labor. Shipping costs will apply. Please keep your
original sales receipt or delivery invoice for proof of purchase. Without proof of the
purchase date, your warranty will be defined as beginning on the date of
manufacture, which is recorded by serial number at the factory. This warranty
applies only to the first end-user purchaser and only when the product is used in a
country for which it is labeled for sale. Some factory-reconditioned parts may be
used in the assembly of this product.
WHAT IS NOT COVERED
1. Any product that is sold or used outside of North America and
Europe unless the product was specifically labeled for sale in that
country.
2. Any product on which the serial number has been defaced,
modified, or removed.
3. Damage, deterioration, or malfunction resulting from, but not limited
to:
• Accident, misuse, abuse, neglect, fire, water, lightning or other acts of
nature, unauthorized product modification, or failure to follow instructions
supplied with the product.
• Use of unintended writing implements such as (but not limited to) ball
point pens, pencils, fountain pens, or non-dry-erase markers.
• Use of non-approved cleaning materials or solvents.
• Repair or attempted repair by anyone not authorized by PolyVision.
• Any damage incurred in shipping.
• Removal or installation of the product.
• Any other cause that does not relate to a product defect.
4. Cartons, carrying cases, pens, external cabinets, easels, or any
accessories used in connection with the product.