Customer Assistance
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill are important
to
your dealer and
to
Pontiac. Normally, any concerns with
the sales transaction or the operation
of
your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved
to
your
satisfaction, the following steps should be taken:
STEP
ONE:
Discuss your concern with a member
01
dealership management. Normally, concerns can
be quickly resolved
at
that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage
you
to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first
if
you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed
to
making sure you are completely
satisfied with your new vehicle. However,
if
you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program
to
enforce any additional
rights you may have. Canadian owners refer
to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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