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Troubleshooting Guide
A. The machine will not turn on
Check the power is connected, the power switch is on and the power circuit is live.
Check the power supply to the machine is correct:
The single phase voltage is 220V-250V.
Ensure the circuit breaker on the right side of the machine is in the upwards facing
position.
Check to see if the fuse in the plug needs replacing.
B. If the LCD displays ‘-JJ-’ and the machine has stopped
working.
This will be due to one or more of the following reasons:
Raw material is absent from hopper.
Too much moisture remains in the cylinder after cleaning and the beater bar has
frozen to the side of the cylinder.
The machine has been left in ‘FREEZE’ mode for a prolonged period of non-use and the
mix has frozen to a solid state.
Solution:
1. Turn off all refrigeration by pressing ‘STOP’ and pressing ‘COOLING’.
2. Remove the hopper valve and leave for 15 minutes.
3. After 15 minutes, place in ‘WASH’ mode.
4. Periodically dispense the product, until it reaches liquid form.
5. Press ‘STOP’ to deactivate ‘WASH’ mode.
6. Ensure the viscosity (SET) on the right of the LCD display is 0.2 higher than the
viscosity (HARD) displayed on the left.
7. Then replace the hopper valve with the side hole at the lower end of the tube.
8. Press ‘FREEZE’ and then ‘COOLING’ to put back into freeze mode.
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