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Solution: See solution ‘B’ – LCD displays ‘-JJ-‘ and the machine has stopped working.
F. The Ice cream is too soft
There are two possible reasons which may cause this problem:
1. The viscosity (freezing level/hardness) is set too low.
Solution: Gradually increase the setting in 0.1 increments until it is correct.
2. The power supply is not stable and is varying.
Solution: Make sure the length of the power cable is less than 10m and the
machine is on a dedicated circuit. An ampage regulator may also be required should
the power supply be fluctuating.
G. Mix is leaking
1. The mix is leaking from the dispensing door
Cause: The big “O” ring is not fixed correctly, needs replacing or the fix nuts are too
loose.
2. There is a more than normal quantity of mix leaking into the drip tray inside the
machine.
Cause: The sealing sleeve on the beater bar is either not installed, installed
incorrectly or is worn and needs replacing.
3. The mix is leaking from the extruding holes or the ice cream from the two cylinders
is mixed up.
Cause: The “O” ring(s) on the piston(s) have been damaged and need to be
replaced.
H. The mix is not getting into the cylinder
There are three possible reasons which may cause this problem:
1. The mix is too thick and is not flowing from the hopper in to the cylinder.
2. The hopper is empty.
3. The pipe that connects the hopper with the cylinder is blocked.
4. The hopper valve is the wrong way up – the side hole should be at the bottom.
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