Support, Service & Warranty MVI56-MCM ♦ ControlLogix Platform
Modbus Communication Module
ProSoft Technology, Inc. Page 149 of 159
July 24, 2008
9 Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support................................................ 149
Return Material Authorization (RMA) Policies and Conditions............. 150
LIMITED WARRANTY.........................................................................152
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
o Module Operation
o Configuration/Debug status information
o LED patterns
2 Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
9.1 How to Contact Us: Technical Support
Internet Web Site: http://www.prosoft-technology.com/support
(http://www.prosoft-technology.com/support)
E-mail address: support@prosoft-technology.com
(mailto:support@prosoft-technology.com)
Asia Pacific
+603.7724.2080, support.asia@prosoft-technology.com
(mailto:support.asia@prosoft-technology.com)
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, support.EMEA@prosoft-technology.com
(mailto:support.emea@prosoft-technology.com)
Languages spoken include: French, English
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