Support, Service & Warranty MVI56-MCM ♦ ControlLogix Platform
Modbus Communication Module
ProSoft Technology, Inc. Page 151 of 159
July 24, 2008
9.2.2 Procedures for Return of Units Under Warranty:
A Technical Support Engineer must approve the return of Product under
ProSoft's Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will
be required.
b) Credit for a product under warranty will be issued upon receipt of
authorized product by ProSoft at designated location referenced on the
Return Material Authorization.
• If a defect is found and is determined to be customer generated, or if the
defect is otherwise not covered by ProSoft's Warranty, there will be no credit
given. Customer will be contacted and can request module be returned at
their expense.
9.2.3 Procedures for Return of Units Out of Warranty:
a) Customer sends unit in for evaluation
b) If no defect is found, Customer will be charged the equivalent of $100
USD, plus freight charges, duties and taxes as applicable. A new
purchase order will be required.
c) If unit is repaired, charge to Customer will be 30% of current list price
(USD) plus freight charges, duties and taxes as applicable. A new
purchase order will be required or authorization to use the purchase order
submitted for evaluation fee.
The following is a list of non-repairable units:
o 3150 - All
o 3750
o 3600 - All
o 3700
o 3170 - All
o 3250
o 1560 - Can be repaired, only if defect is the power supply
o 1550 - Can be repaired, only if defect is the power supply
o 3350
o 3300
o 1500 - All
9.2.4 Purchasing Warranty Extension:
a) ProSoft's standard warranty period is three (3) years from the date of
shipment as detailed in "Limited Warranty (page 152)". The Warranty
Period may be extended at the time of equipment purchase for an
additional charge, as follows:
• Additional 1 year = 10% of list price
• Additional 2 years = 20% of list price
• Additional 3 years = 30% of list price
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