QNAP TR-004 - User Manual

Other manuals for QNAP TR-004

Questions and Answers

kyle04Jul 27, 2025

How to hot swap failed drives on a QNAP TR-004 Enclosure?

P
Paul GonzalezJul 27, 2025
To hot-swap failed drives on a QNAP Enclosure: 1. Log on to QTS. 2. Go to Main Menu > Storage & Snapshots > Storage > External Storage. 3. Locate the failed drive. 4. Prepare a new hard drive with the same or larger capacity. 5. Remove the failed drive from the RAID enclosure and wait for 30 seconds or until the enclosure beeps twice. 6. Remove the failed drive from the drive tray, insert the new drive, and install it. 7. Wait for 30 seconds or until the enclosure beeps twice. 8. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots and verify the status of the volume containing the new drive is Rebuilding.

Jane GarciaAug 10, 2025

What to do if Storage & Snapshots or QNAP External RAID Manager doesn't recognize the RAID Enclosure?

L
Luke ShortAug 10, 2025
If Storage & Snapshots or QNAP External RAID Manager doesn't recognize the QNAP RAID enclosure, it may be due to faulty drives or data. To resolve this: 1. Power off the RAID enclosure. 2. Remove all drives. 3. Power on the RAID enclosure. 4. Locate the RAID enclosure using Storage & Snapshots or QNAP External RAID Manager. 5. Reinsert the drives. 6. Continue with RAID configuration.

Summary

Provides instructions for installing 3.5-inch and 2.5-inch drives into the enclosure.

Guides on how to connect the RAID enclosure to a QNAP NAS.

Guides on how to connect the RAID enclosure to a Windows, macOS, or Linux computer.

Describes the different RAID types supported by the enclosures (JBOD, RAID 0, 1, 5, 10).

Explains the available storage modes: NAS Storage and External Storage.

Details compatibility of storage modes with platforms and configurations.

Explains how to use the physical mode switch for RAID configuration.

Provides step-by-step instructions for setting RAID modes via the mode switch.

Guides on changing between different RAID and control modes.

Provides steps to ensure the system recognizes the RAID enclosure when issues arise.

Details the process of replacing failed drives without shutting down the system.

General

Hot-swap	Yes
RAID levels	0, 1, 5, 10, JBOD
Data transfer rate	3 Gbit/s
Storage drive size	2.5/3.5 \
Number of storage drives supported	4
Supported storage drive interfaces	Serial ATA II
USB version	3.2 Gen 1 (3.1 Gen 1)
USB connector type	USB Type-C
USB ports quantity	1
USB connector gender	Female
Noise level	18.1 dB
Country of origin	Taiwan
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Power source type	AC
AC adapter input voltage	100 - 240 V
Fan diameter	120 mm
Product type	HDD/SSD enclosure
Product color	Black
Number of fans	1 fan(s)
Cables included	AC, USB Type-A to USB Type-C
Harmonized System (HS) code	84733080