QNAP TR-002 - User Manual

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External RAID

Enclosure

TR-002

TR-004

User Guide

Document Version: 1

25/02/2019

Table of Contents

Questions and Answers

M
Mark BellJul 27, 2025
How to hot swap failed drives on a QNAP Enclosure?
- M
  Mr. Peter LynchJul 27, 2025
  To hot-swap failed drives on a QNAP Enclosure: 1. Log on to QTS. 2. Go to Main Menu > Storage & Snapshots > Storage > External Storage. 3. Locate the failed drive. 4. Prepare a new hard drive with the same or larger capacity. 5. Remove the failed drive from the RAID enclosure and wait for 30 seconds or until the enclosure beeps twice. 6. Remove the failed drive from the drive tray, insert the new drive, and install it. 7. Wait for 30 seconds or until the enclosure beeps twice. 8. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots and verify the status of the volume containing the new drive is Rebuilding.
H
hancocktomAug 11, 2025
What to do if Storage & Snapshots or QNAP External RAID Manager doesn't recognize the RAID Enclosure?
- M
  Michael FordAug 11, 2025
  If Storage & Snapshots or QNAP External RAID Manager doesn't recognize the QNAP RAID enclosure, it may be due to faulty drives or data. To resolve this: 1. Power off the RAID enclosure. 2. Remove all drives. 3. Power on the RAID enclosure. 4. Locate the RAID enclosure using Storage & Snapshots or QNAP External RAID Manager. 5. Reinsert the drives. 6. Continue with RAID configuration.

QNAP TR-002 Specifications

General

Hot-swap	Yes
RAID levels	0, 1, JBOD
Storage drive size	2.5/3.5 \
Number of storage drives supported	2
Supported storage drive interfaces	Serial ATA II, Serial ATA III
USB version	3.2 Gen 2 (3.1 Gen 2)
USB connector type	USB Type-C
USB ports quantity	1
Fan diameter	70 mm
Product type	HDD/SSD enclosure
Product color	Black
LED indicators	HDD, SSD, Status, USB
Number of fans	1 fan(s)
Country of origin	Taiwan
Data transfer rate	6 Gbit/s
Supported file systems	FAT32, HFS+, NTFS, exFAT, ext3, ext4
Power source type	DC
AC adapter input voltage	100 - 240 V
AC adapter output voltage	12 V
Mac operating systems supported	Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Cables included	AC, USB Type-C
Number of keys included	2 pc(s)
Harmonized System (HS) code	84733080

Weight and Dimensions

Depth	219 mm
Width	102 mm
Height	168.5 mm
Weight	1370 g

Summary

Product Overview

Hardware Specifications

Details technical specifications, including drive bays, compatibility, and ports.

Components

Installation and Setup

Outlines requirements and provides steps for initial enclosure setup.

Hardware Installation

Drive Installation

Describes the process of installing drives into the enclosure trays.

Installing 3.5-inch Drives

Connecting the RAID Enclosure

RAID Configuration

Supported RAID Types

Lists and explains the different RAID configurations supported by the enclosure.

Storage Modes

Mode Switch and Configuration

Details how to use the mode switch for RAID settings.

Troubleshooting

Recognizing the RAID Enclosure

Steps to force recognition if the enclosure is not detected.

Hot-swapping Failed Drives

Procedure for replacing failed drives without system downtime.

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