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QNAP TR-002 - User Manual

QNAP TR-002
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External RAID
Enclosure
TR-002
TR-004
User Guide
Document Version: 1
25/02/2019

Table of Contents

Questions and Answers

  • M
    Mark BellJul 27, 2025
    How to hot swap failed drives on a QNAP Enclosure?
    • M
      Mr. Peter LynchJul 27, 2025
      To hot-swap failed drives on a QNAP Enclosure: 1. Log on to QTS. 2. Go to Main Menu > Storage & Snapshots > Storage > External Storage. 3. Locate the failed drive. 4. Prepare a new hard drive with the same or larger capacity. 5. Remove the failed drive from the RAID enclosure and wait for 30 seconds or until the enclosure beeps twice. 6. Remove the failed drive from the drive tray, insert the new drive, and install it. 7. Wait for 30 seconds or until the enclosure beeps twice. 8. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots and verify the status of the volume containing the new drive is Rebuilding.
  • H
    hancocktomAug 11, 2025
    What to do if Storage & Snapshots or QNAP External RAID Manager doesn't recognize the RAID Enclosure?
    • M
      Michael FordAug 11, 2025
      If Storage & Snapshots or QNAP External RAID Manager doesn't recognize the QNAP RAID enclosure, it may be due to faulty drives or data. To resolve this: 1. Power off the RAID enclosure. 2. Remove all drives. 3. Power on the RAID enclosure. 4. Locate the RAID enclosure using Storage & Snapshots or QNAP External RAID Manager. 5. Reinsert the drives. 6. Continue with RAID configuration.

Summary

Product Overview

Hardware Specifications

Details technical specifications, including drive bays, compatibility, and ports.

Components

Installation and Setup

Outlines requirements and provides steps for initial enclosure setup.

Hardware Installation

Drive Installation

Describes the process of installing drives into the enclosure trays.

Installing 3.5-inch Drives

Connecting the RAID Enclosure

RAID Configuration

Supported RAID Types

Lists and explains the different RAID configurations supported by the enclosure.

Storage Modes

Mode Switch and Configuration

Details how to use the mode switch for RAID settings.

Troubleshooting

Recognizing the RAID Enclosure

Steps to force recognition if the enclosure is not detected.

Hot-swapping Failed Drives

Procedure for replacing failed drives without system downtime.

QNAP TR-002 Specifications

General IconGeneral
Hot-swapYes
RAID levels0, 1, JBOD
Storage drive size2.5/3.5 \
Number of storage drives supported2
Supported storage drive interfacesSerial ATA II, Serial ATA III
USB version3.2 Gen 2 (3.1 Gen 2)
USB connector typeUSB Type-C
USB ports quantity1
Fan diameter70 mm
Product typeHDD/SSD enclosure
Product colorBlack
LED indicatorsHDD, SSD, Status, USB
Number of fans1 fan(s)
Country of originTaiwan
Data transfer rate6 Gbit/s
Supported file systemsFAT32, HFS+, NTFS, exFAT, ext3, ext4
Power source typeDC
AC adapter input voltage100 - 240 V
AC adapter output voltage12 V
Mac operating systems supportedMac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supportedWindows 10, Windows 7, Windows 8, Windows 8.1
Cables includedAC, USB Type-C
Number of keys included2 pc(s)
Harmonized System (HS) code84733080
Weight and Dimensions IconWeight and Dimensions
Depth219 mm
Width102 mm
Height168.5 mm
Weight1370 g

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