QNAP TS-462-2G User Manual

5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails.
RAID 5 ≥ 3 One member drive fails.
RAID 6 ≥ 4 One or two member drives fail.
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two
dierent pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-x62, TS-x64 User Guide
Troubleshooting 65

QNAP TS-462-2G Specifications

General

Chassis type	Tower
Cooling type	Active
Fan diameter	120 mm
Product color	White
LED indicators	Yes
Number of fans	1 fan(s)
Cable lock slot type	Kensington
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Type	NAS
Device class	Home & Home Office
Backup features	Cloud, iSCSI LUN
Browser supported	Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox
RAID levels	0, 1, 5, 6, 10, JBOD
Storage drive capacity	0 GB
Storage drive interface	-
Storage drives installed	No
Number of M.2 (M & B) slots	2
Storage drive sizes supported	3.5, M.2, 2.5 \
Supported storage drive types	HDD & SSD
Total installed storage capacity	0 TB
Number of storage drives installed	0
Number of storage drives supported	4
Supported storage drive interfaces	Serial ATA III
Operating system version	5.0.1
Operating system installed	QNAP QTS
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey
Server operating systems supported	Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 7, Windows 8
Processor model	N4505
Processor family	Intel® Celeron®
Processor frequency	2 GHz
Processor manufacturer	Intel
Processor boost frequency	2.9 GHz
On-board graphics card model	Intel® UHD Graphics
Number of processors supported	1
Flash memory	4096 MB
Internal memory	2 GB
Memory form factor	SO-DIMM
Internal memory type	DDR4
Maximum RAM supported	16 GB
Ethernet LAN data rates	10, 100, 1000, 2500 Mbit/s
Fan voltage	12 V
AC input voltage	100 - 240 V
Power supply location	Built-in
Power consumption (sleep)	11.3 W
Power consumption (typical)	25.98 W
Power supply unit (PSU) capacity	90 W
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.

Weight and Dimensions

Depth	226 mm
Width	170 mm
Height	168 mm
Weight	2260 g
Package weight	3600 g