Quantum DXi6900

Chapter 12: Troubleshooting
Common Problems and Solutions
Quantum DXi6900 User’s Guide 397
Downloading a System Diagnostics File
The SystemDiagFile page allows you to generate and download a system diagnostics file. This file
contains the diagnostic logs for all of the system components.
To access the SystemDiagFile page, on the Diagnostics page, click the SystemDiagFile tab.
For information about downloading the system diagnostics file, see System Diag File on page 356.
Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
l Start-up Problems below
l Hardware Problems below
l Ethernet Network Problems on page 399
l Replication Problems on page 400
l Temperature Problems on page 400
Start-up Problems
Table 1 below describes problems that can occur during system start-up.
Table1:Start-up Problems
Problem CorrectiveAction
FATAL ERROR Unable to start
SNFS!
Message displays.
Contact your Quantum Customer Support representative (see Getting More
Information or Help).
FATAL ERROR Unable to start
blockpool!
Message displays.
Contact your Quantum Customer Support representative (see Getting More
Information or Help).
Hardware Problems
Table 1 on the next page describes corrective actions for problems occurring with the system hardware.