Questions and Answers
Paper becomes jammed during scanning.
1. Open the front door.
2. Pull out the jammed paper carefully.
3. Close the front door
More than one sheet of paper are fed into the scanner.
1. Open the scanner front door.
2. Remove the multi-fed sheets.
3. Close the front door.
4. Flatten the corners and edges. Loosen the paper before putting it
into the paper guide again.
5. Check the feeding roller condition. If necessary, follow the cleaning
directions and perform the cleaning.
Paper becomes skewed in the scanner.
1. Use the slide guide to keep the paper path straight.
2. Check the condition of the feeding roller. If necessary, follow the
cleaning directions and perform the cleaning.
Receipts are not being detected as fed into the scanner.
1. Slide the feeder paper guides to the edge of the receipt or smallest
position.
2. Align the receipt to the right edge of the feeder paper guides.
3. Ensure the receipt is down into the ADF before scanning.
27 support@raven.com | 1-800-713-9009 | raven.com/support
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