Raymarine eci-100 - Customer Support and Product Information; Raymarine Customer Support Channels

8.1 Raymarine customer support
Raymarine provides a comprehensive customer support service.
You can contact customer support through the Raymarine
website, telephone and e-mail. If you are unable to resolve a
problem, please use any of these facilities to obtain additional
help.
Web support
This contains Frequently Asked Questions, servicing information,
e-mail access to the Raymarine Technical Support Department
and details of worldwide Raymarine agents.
Productinformation
Ifyouneedtorequestservice,pleasehavethefollowing
informationtohand:
•Productname.
•Productidentity.
•Serialnumber.
•Softwareapplicationversion.
•Systemdiagrams.
Youcanobtainthisproductinformationusingthemenuswithin
yourproduct.
8.2Viewingproductinformation
YoucanviewinformationaboutyourunitfromtheDiagnostics
menuonacompatiblemultifunctiondisplay.Thisoptiondisplays
informationsuchasproductserialnumberandsoftwareversion.
WiththeHomescreendisplayed:
1.SelectSet-up.
2.SelectMaintenance.
3.SelectDiagnostics.
4.SelecttheSelectDeviceoption.
Alistofconnecteddevicesisdisplayed.
5.Selecttheproductforwhichyouwanttoviewinformation.
Alternatively,selectShowAllDatatodisplayinformationfor
allconnectedproducts.
ECI–100