Raz Memory Cell Phone - Advanced Features and Caregiver Management; RAZ Emergency Service

To dial 911 simply press and hold the button
labeled Emergency 911.
You will then see a screen that asks you to
confirm that you want to dial 911. Press Yes,
and the 911 call will be initiated.
RAZ Emergency Service
The RAZ Emergency Service is an alternative
emergency service to 911. It is designed
to assist those users who, as a result of
their Alzheimer’s or dementia, imagine
emergencies and/or call 911 repetitively.
To initiate an emergency call simply
press and hold the red button labeled
“Emergency.” Calls will be answered by a
private emergency dispatch agent who will
know that the caller suffers from memory
loss and will determine whether to contact
911 guided by this knowledge. Also, when
the user initiates an emergency call, text
messages can be sent to up to three (3)
designated caregivers, providing caregivers
the opportunity to cancel the emergency call
so that 911 is not contacted.
The RAZ Emergency Service is managed
by the caregiver in the section of the online
portal titled “RAZ emergency service.” To
access this section in the app, tap on the More
tab and tap on “RAZ Emergency Service.”
The caregiver can enter the user’s medical
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