information under “Medical Condition(s)”.
This information is provided to the emergency
dispatcher during a call. Turn on the toggle
under “Text message notification” to send text
messages to up to three (3) contacts. And add
the text message recipient information under
“Contacts who will receive text messages
when the user initiates an Emergency call.”
The caregiver can also add information
regarding any assisted living facility in which
the user may live, including the facility’s name,
address, and phone number. This information
becomes available to the dispatcher.
The RAZ Emergency Service requires a
subscription. More information about
subscription plans and the activation
process, can be found at https://www.
razmobility.com/shop/.
Accessing Your
Account With The RAZ
Caregiver App Or In
The Online Portal
The caregiver will be able to manage the
phone through a simple app called RAZ Care
or online portal. After the phone is ordered
you will receive an email with the user id and
instructions how to access the RAZ Care app
or portal. The user id will be the caregiver’s
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