Troubleshooting When Using the Facsimile Function
44
3
❖ Reception
❖ Printing
Although a group specifi-
cation was set for the fol-
lowing, reception was not
possible.
Receiving Station of In-
formation Box, Forward-
ing, Forwarding of
Special Sender, Reception
Report e-mail, Email TX
Results, routing e-mail
received via SMTP.
The number of specified
destinations exceeds the
maximum number that
can be specified as a
group.
A maximum of 500 parties can be spec-
ified for a group. Check if there are over
the specified numbers registered in the
address book. If a group was registered
in another group or designated in 1-5 of
Transfer Box, transmission is canceled
but an error message does not appear.
See “Registering a Group”, General Set-
tings Guide.
Problem Cause Solution
The machine failed to
print received fax docu-
ments.
If this happened when
the Receive File indicator
was lit, low paper may
have caused printing to
stop.
• Load paper into the tray.
• Add toner.
See “Substitute Reception”, Facsimile
Reference.
The machine failed to
print received fax docu-
ments.
In [Facsimile Features], un-
der [Reception Settings],
[Store] has been selected
for [Reception File Setting].
Print the fax documents using a Web
browser or the Print Stored RX File
function. See “Printing Received and
Stored Documents” and “Printing fax
information using a Web browser”,
Facsimile Reference.
The machine failed to
print received fax docu-
ments.
Add Paper indicator is lit. Load paper into the tray. See p.87
“Loading Paper”.
Problem Cause Solution
Print is slanted. The tray's side fences
might not be locked.
Check the side fences are locked. See
p.94 “Changing the Paper Size”.
Print is slanted. The paper is fed at a slant. Load the paper correctly. See p.87
“Loading Paper”.
Misfeeds occur frequently.
The number of feeding in
exceeds the capacity of
the machine.
Load paper only as high as the upper
limit markings on the side fences of the
paper tray or bypass tray. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently.
The paper is damp. Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur frequently.
The paper is too thick or
too thin.
Use recommended paper. See “Copy
Paper”, About This Machine.
Problem Cause Solution
To Next Page
Loading...
Need help?
General
