Ricoh IM C6010 - Page 215

Getting Started
213
8
Condition
Cause
Solution and reference
Help is not displayed
when you press [Help]
( ).
The application that is
currently in use does
not support the help
function, or is
grayed out because
"Paper Misfeed" or
another message is
being displayed.
The help function cannot be used
when is grayed out. Close
the application or message, and
then try again.
is grayed out
because the user does
not have permission to
use the browser
function.
The help function cannot be used
if the user does not have
permission to use the browser
function. If is always grayed
out, consult the user
administrator (or custom-
privileges administrator who has
equivalent privilege) to check
whether you have permission to
use the browser function. The
user administrator can change
the access permissions in the
address book.
See "Confirming the Available
Functions", User Guide (HTML).
The screen changes to
Web Browser when you
press [Help] ( ), but
the help content is not
displayed.
The machine is not
connected to the
network correctly.
Check if you can display a web
page in [Web Browser]. If a web
page cannot be displayed, check
that the machine is connected to
the network correctly.
See "Selecting the Network
Connection Method", User Guide
(HTML).
The browser is
configured not to save
cookies.
Check that [Web Browser]
[Menu] ( ) [Settings]
[Privacy & security] [Accept
cookies] check box is selected.