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Ricoh IM C6010 - Page 266

Ricoh IM C6010
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8. Troubleshooting
264
8
Message
Cause
Solution and reference
"Failed to connect
to the destination.
Please contact the
administrator to
check the following.
*The correct root
certificate is
registered to this
machine and
destination. *The
root certificate
check function is
not enabled by
mistake."
The firewall
function is enabled
on the computer.
Configure the firewall function of the
computer to allow communication of the
application used, or disable the firewall
function.
"Cannot detect the
paper size of the
original. Specify the
scanning size."
The original is not
placed correctly on
the machine.
When you place an original on the
exposure glass, the machine detects the
original size by opening and closing the
exposure glass cover or ADF. Open the
cover or ADF by more than 30 degrees
when placing an original.
An original with a
difficult-to-detect
size even in the
regular size is
placed on the
machine.
When scanning an original with a difficult-
to-detect size, specify [Send Settings]
[Scan Size].
page303Sizes Detectable with Auto
Paper Select
An original with a
custom size is
placed on the
machine.
When scanning an original with a custom
size, specify the original size in [Send
Settings] [Scan Size] [Custom
Size].
"Cannot specify any
more scanning
area."
The maximum
number of scanning
areas that can be
registered exceeds
the maximum
number (100).
Delete scanning areas that are no longer
necessary.
"Communication
error has occurred
on the network."
A communication
error has occurred
on the network.
Check that the settings for the
communication protocol (TCP/IP) are
configured correctly on the computer.

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