Message Causes Solutions
"The entered password is
incorrect."
The password of the
encrypted PDF file has been
entered incorrectly.
Enter the correct password.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."
The hard disk became full
after a file was stored.
Delete the files stored in the Document
Server or reduce the file size to be sent.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."
The maximum file capacity of
the Document Server was
exceeded.
Delete the files stored in the Document
Server.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."
The maximum page capacity
of the Document Server was
exceeded.
Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"You do not have a privilege
to use this function. This job
has been cancelled."
The entered login user name
or login password is not
correct.
Check that the user name and password
are correct.
"You do not have a privilege
to use this function. This job
has been cancelled."
The logged in user is not
allowed to use the selected
function.
Contact the administrator.
"You do not have a privilege
to use this function. This
operation has been
cancelled."
The logged in user does not
have the
privileges to register
programs or change the
paper tray settings.
Contact the administrator.
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Printer Reference .
3. Troubleshooting When Using the Printer Function
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