Message Causes Solutions
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
The destination's S/MIME
certificates are invalid or
cannot be found.
Contact the administrator.
"Destinations to which
encrypted files will be sent
contain users that could not
be verified
by the certificates.
Check the destinations."
S/MIME certificates are
valid, but the Certificate
Authority could not be found
for the destination.
Contact the administrator.
"Entered user code is not
correct. Please re-enter."
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-
mail Size] in Scanner
Features."
The file size per page has
reached the maximum e-mail
size specified in [Scanner
Features].
• In [Scanner Features], under [Send
Settings], increase the size of
[Max. E-mail Size].
•
In [Scanner Features], under [Send
Settings], set [Divide & Send E-
mail] to [Yes (per Page)] or [Yes
(per Max. Size)].
"Exceeded max. No. of
results to display. Max.: n"
(A figure is placed at n.)
Search results have
exceeded the maximum
displayable number.
Search again after changing the search
conditions.
"Exceeded max. data
capacity. Check
the scanning
resolution, then press the Start
key again."
The scanned data exceeded
maximum data capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. See "Relationship between
Resolution and Scan Size", Scanner
Reference .
"Exceeded max. data
capacity. Check
the scanning
resolution, then reset original
(s)."
The scanned original
exceeded maximum data
capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. See "Relationship between
Resolution and Scan Size", Scanner
Reference .
4. Troubleshooting When Using the Scanner Function
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