Chapter 5 Troubleshooting & Maintenance RIGOL
Service Guide for DM3068
(2) Check the connection of the GPIB cable.
(3) Check if the software edition matches to the used firmware-version.
9. Cannot connect to the meter through LAN interface:
(1) Make sure you are using the correct network cable and the cable is in good
connection.
(2) Check the network connection indicator, if the indicator is dark, the LAN
may have problems.
(3) Check if the settings of DHCP, IP address and DNS match to the LAN
settings.
(4) Try to turn on the DHCP and AutoIP to enable the network to assign an IP
address automatically.
(5) Check if the browser to be used has the same IP address as your meter.
10. Cannot connect to the meter through USB interface:
(1) Check the USB connection.
(2) Check the driver you are using, have a newest from RIGOL website if
desired.
(3) Check if the software can correctly identify the meter if multiple USB
devices are connected to your PC.
11. Readout becomes slowly or stops during the measurement:
(1) Check if there is any changes to the auto trigger interval and restore it when
this happens.
(2) Check the indicator of Single button; if the indicator always on, press RUN
to disable the single trigger mode.
(3) Make sure the external trigger function is disabled.
(4) Make sure the meter is in Local mode.
12. Cannot enter the measurement interface after switched on:
(1) Restart the meter after 5 seconds off.
(2) If the problem persists, disconnect all external devices and restart the
meter.
13. In addition, a few problems which may come from other causes,
please contact RIGOL if this happens.
WARNING
Case Opening by a person without RIGOL authorization will void warrant.
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