CARE AND MAINTENANCE
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, contact Rinnai or your local agent.
ERROR CODES
Your heater is also fitted with self diagnostic electronics that monitor the appliance during start-up and
operation. Should a fault occur the heater will shut down and the cause fault will be indicated by a pair
of flashing digits in the Digital display or depending on the model and the On/Combustion
indicator will also flash Red. Refer to the
table below for probable cause and the suggested
remedy
Fault
Condition
Probable
Cause
No Display
Burners fail to ignite
Filter Indicator
is illuminated
Combustion stops
during operation
Smell of gas
Takes a long time to
warm the room
Remote control
doesn’t work
Possible Remedy
Not plugged in or turned off. Plug in power cord and turn power on.
.9egap ,derotser rewop nehw ,noitingi-eR.eruliaf rewop sniaM
(Initial Install) Air in gas pipe. Installer to purge air from gas supply.
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Room too large Check with retailer.
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Louvre obstructed Remove obstruction
.)ylkeeW( sretlif ria eht naelCdekcolb retlif riA
Gas escape Isolate gas supply, call Rinnai service.
ppus sag nruT.ffo denrut ylppus saG ly on at the meter or cylinder.
Lock set. Cancel Lock as described on page 15.
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Flat batteries. Replace remote control battery.
ydemeR detsegguSesuaC elbaborPedoC
00 Mains power failure during operation
Press the ON/OFF button twice to reset heater.
03 Tilt switch activated Ensure appliance is level & upright. Service call if repeated.
11 Ignition failure
Check gas supply is turned on, turn the heater OFF and then
ON again. If the heater fails to ignite after 4 attempts a
Service call will be required.
12 Incomplete combustion As above.
13 Combustion control faulty Service call.
14 Filter Blockage / Overheat Clean filters. If error continues a service call will be required.
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18 Temperature sensor faulty Service call.
31 Room temperature sensor faulty Service call.
32 Overheat temperature sensor faulty Service call.
33 Overheat temperature sensor faulty Service call.
34 Overheat temperature sensor faulty Service call.
.llac ecivreSrotom naf ytluaF26
70 ON/OFF switch faulty Service call.
.llac ecivreSytluaf sdioneloS17
72 Flame detection circuit fault Service call.
73 Communication error
Press the ON/OFF button twice to reset heater. Service
call if repeated.
17 31
12
2
Operation Manual Rinnai 17
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