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Dear Customer,
Our compliments for having chosen a Rinnai product.
products purchased.
WARRANTY PERIOD
This appliance will come with a 4 Year parts warranty, 1 Year Labour warranty.
WHAT IS COVERED?
The warranty covers any defects in materials or workmanship when the product is installed and operated according to
Rinnai installation instructions, subject to the terms within this limited warranty document. This warranty applies only
to products that are installed by a registered gas engineer. Improper installation may void the warranty. This warranty
extends to the original purchaser and subsequent owners, but only while the product remains at the site of the original
moved or reinstalled at a new location.
WHAT WILL RINNAI DO?
Rinnai will repair or replace the product or any part or component that is defective in materials or workmanship, except
as set forth below:
- all repairs must be performed using genuine Rinnai parts.
- all repairs or replacements must be performed by a registered gas engineer.
Replacement of the entire product or replacement of any parts may only be authorised by Rinnai.
Rinnai does not authorise any person or company to assume for it any obligation or liability in connection with the
replacement of a product or heat exchanger. If Rinnai determines that repair of a product is not possible, Rinnai will
replace the product with a comparable product, at Rinnai’s discretion. If a component or product returned to Rinnai is
found to be free of defects in material or workmanship, or damaged by improper installation the warranty claim may
be denied.
HOW DO I GET SERVICE?
Contact your supplier or Rinnai.
Proof of date of purchase is required to obtain warranty service. You can show proof of purchase with a dated invoice
or by completing and returning the enclosed warranty registration card.
Receipt of warranty registration by Rinnai will constitute proof-of-purchase for this product. However, warranty
registration is not necessary in order to validate this warranty.
The Benchmark sheet located in this manual must be fully completed upon installation and kept with the appliance. If
a warranty is requested the Benchmark sheet may be requested, failure to provide this may result in the refusal of any
labour costs Rinnai may otherwise incurred.
WHAT IS NOT COVERED?
misapplication, extreme weather conditions, improper installation, improper maintenance or service, inadequate water
quality, scale build-up, freeze damage or for any other causes other than defects in materials or workmanship. This
warranty does not apply to any product whose serial number or manufacture date has been defaced.
Rinnai is not liable for any special, incidental, indirect or consequential damages that may arise, including damage to
This appliance must be serviced at least once a year. Failure to do so will invalidate the warranty. All service records
must be kept as Proof of Service. Failure to provide these for any warranty claim may result in the claim being denied.
WARRANTY
Enfocus Software - Customer Support
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