Obtaining Service
When your Roadtrek needs service, determine if the issue is with the Roadtrek upfits or the RAM ProMaster® chassis.
For Roadtrek upfits, contact your dealer. Start with the service writer, then the service manager and finally, if you are unable to resolve your issues
with the service department, contact the dealership managing partner or owner. Please keep notes of who you spoke with and dates.
For chassis-related issues, contact Dodge service. Advise the service writer that you have a RAM ProMaster®, rather than a motorhome. Some
dealerships do not want to work on motorhomes, but most can service a 3/4-ton van. Again, start with the service writer, then the service manager
and finally, if you are unable to resolve your issues with the service department, contact the dealership managing partner or owner. If you cannot
resolve your chassis related issues at the dealer level, contact Dodge factory service.
Roadtrek Inc. typically cannot initiate a case with the chassis manufacturer, the owner must do that.
Contact Roadtrek Inc. Service after you have exhausted the process above. Please provide as complete a record as you can so that your effort is
not duplicated.
Roadtrek Inc. Service information:
retailsupport@roadtrekinc.com
Specifications
For general chassis specifications, please refer to the RAM ProMaster® manual. For specifications relating to your vehicle, including
occupancy, weight rating, tire size, inflation and so on refer to the sticker on the driver's side B pillar (right side of the door frame, near the latch) .
For specifications relating to the baseline Roadtrek upfits, please visit our website at www.roadtrek.com Options and upgrades may change
specifications.
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