Rockwell Automation Allen-Bradley ClearMultiprint 1492-PRINTCMP

Rockwell Automation Publication 1492-QS003B-EN-P - October 2019 25
Chapter 6
Fault Correction
Use the following instructions to diagnosis and troubleshoot errors.
Types of Errors
The diagnostic system indicates on the touch screen display if an error has occurred. The printer is set into one of the
three possible error states according to the type of error.
Troubleshooting
State Display Button
Correctable Error Continue, Cancel
Display updates Red
Irrecoverable Error Cancel
Display updates Red
Critical Fault Cancel
Display updates Red
Problem Cause Solution
Print image has smears or voids. Print head is dirty. Clean the print head.
Temperature too high. Decrease the temperature using the driver.
Unsuitable combination of labels and transfer ribbon. Use different type of ribbon.
The printer conveys the labeling material but not the ribbon. The diameter of the cardboard core in use is too large. Use a cardboard core with a smaller diameter.
Printer only prints every other label. The format setting in the driver is too large. Change the format setting in the driver.
The transfer ribbon wrinkles. Transfer ribbon feed path not adjusted. Adjust transfer ribbon feed path.
Vertical white lines in the print image. Print head is dirty. Clean the print head.
Print head is defective. Contact Rockwell Automation®.