R&S FSP Shipping of Instrument and Ordering of Spare Parts
1164.4556.82 5.1 E-2
5 Documents
This chapter provides information on the ordering of spare parts and contains the spare parts list and
the documents for the complete R&S FSP unit.
Shipping of Instrument and Ordering of Spare Parts
Please contact your Rohde & Schwarz support center or our spare parts express service if you need
service or repair of your equipment or to order spare parts and modules.
The list of the Rohde & Schwarz representatives and the address of our spare parts express service are
provided at the beginning of this service manual.
We require the following information in order to answer your inquiry fast and correctly and to decide
whether the warranty still applies for your instrument:
• Instrument model
• Stock No.
• Serial number
• Firmware version
• Detailed error description in case of repair
• Contact partner for checkbacks
Shipping of Instrument
When shipping the instrument, be careful to provide for sufficient mechanical and antistatic protection
Repack the instrument as it was originally packed when transporting or shipping. The two protective
caps for the front and rear panels prevent the control elements and connectors from being damaged.
The antistatic packing foil avoids any undesired electrostatic charging to occur.
If you do not use the original packaging, provide for sufficient padding to prevent the instrument from
slipping inside the package. Wrap antistatic packing foil around the instrument to protect it from
electrostatic charging.
Shipping of a Module
When shipping a module, then, also be also careful to provide for sufficient mechanical and antistatical
protection
Ship the module in a sturdy, padded box.
Wrap the board into antistatic foil.
If the packaging is only antistatic but not conductive, additional conductive packaging is required. The
additional packaging is not required if the enclosed packaging is conductive.
Exception: If the module contains a battery, the tightly fitting packaging must always consist of
antistatic, non-chargeable material to protect the battery from being discharged.
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