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11.2 Problems - Causes - Solutions
The following table indicates the possible error or alarm cause which may lead to a partial or total shutdown of the
appliance.
Problems Causes Solutions
The machine does not turn on.
The machine is not connected to the electric
network.
Connect the machine to the electric network.
The ON/OFF button is on "0".
Switch the ON/OFF button to "I".
Coffee is not hot enough. The cups are cold. Preheat the cups with hot water.
Coffee does not have enough crema
(see note).
The blend is unsuitable, coffee is not
freshly roasted or the grind is too
coarse.
Change coffee blend or adjust the
grind setting as explained in the
"Coffee Grind Adjustment" chapter.
The machine takes a long time to
warm up or the amount of water
dispensed is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
Bubbles form at the Cappuccinatore
spout while dispensing milk.
The tube fittings are not connected
properly or are not completely
inserted into the Cappuccinatore.
Insert the whole suction tube into the
Cappuccinatore.
Steam comes out of the
Cappuccinatore when sucking milk.
There is no more milk in the container.
Check that there is still milk. If
necessary, fill in the milk container
again or replace it with a new one.
The brew group cannot be removed. The brew group is out of place.
Turn on the machine.
Close the service door.
The brew group automatically returns
to the initial position.
Group compartment drawer inserted.
Remove the group compartment drawer
before removing the brew group.
The machine grinds the coffee beans
but no coffee is brewed (see note).
The brew group is dirty.
Clean the brew group (see the "Brew Group
Cleaning" chapter).
The dispensing spout is dirty. Clean the dispensing spout.
The coffee is too weak (see note). Dose is too low. Adjust the amount of coffee to be ground.
Coffee is brewed slowly (see note). The coffee grind is too fine.
Change coffee blend or adjust the
grind as explained in the "Coffee
Grind Adjustment" chapter.
The brew group is dirty.
Clean the brew group (see the "Brew Group
Cleaning" chapter).
Coffee leaks out of the dispensing
spout.
The dispensing spout is clogged. Clean the dispensing spout and its holes.
The dispensing spout is not correctly positioned.
Position the dispensing spout correctly.
These problems can be considered normal if the coffee blend
has been changed or if the machine has just been installed.
Please contact our consumer care help line for any problems
not covered in the table or when the suggested solutions do
not solve the problem.
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