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Requirements Before Contacting Samsung Customer Service Centre
-
Before calling Samsung Customer
Service Centre, test your product as
follows. If the problem persists, contact
Samsung Customer Service Centre.
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1
Power off both the PC and product.
2
Disconnect all the cables from the product.
3
Power on the product.
4
If No Signal is displayed, the product is operating normally.
Checking the Resolution and Frequency
Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected
(refer to Supported Resolutions).
-
If the screen remains blank, check the
PC system, video controller and cable.
Troubleshooting Guide
Chapter 14
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