Why is there no HDMI output from my Samsung HT-E3500?
- TTimothy MitchellSep 13, 2025
Check the connection between the TV and the HDMI jack on the product. Also, verify that your TV supports the HDMI input resolution (480p/720p/1080i/1080p).

Why is there no HDMI output from my Samsung HT-E3500?
Check the connection between the TV and the HDMI jack on the product. Also, verify that your TV supports the HDMI input resolution (480p/720p/1080i/1080p).
Why won't my Samsung Home Theater System start playback?
If you purchased the Blu-ray/DVD disc from abroad, check the region number to ensure it is compatible. Note that CD-ROMs and DVD-ROMs cannot be played on this product. Make sure that the rating level is correct.
What to do if my Samsung Home Theater System disc is rotating but there is no picture?
Verify that the TV is powered on and the video cables are properly connected. Make sure the disc is not dirty or damaged, or poorly manufactured.
Why is there no sound coming from my Samsung HT-E3500?
Check that the speakers are connected correctly and the speaker setup is customized correctly. Also, verify that the disc is not severely damaged. Note that the home theater does not play sound during fast playback, slow playback, and step motion playback.
What to do if Samsung HT-E3500 can't receive radio broadcasts?
Ensure the antenna is connected properly. If the antenna's input signal is weak, install an external FM antenna in an area with good reception.
Why doesn't the menu screen appear on my Samsung HT-E3500 Home Theater System?
The menu screen will not appear if you are using a disc that does not contain menus.
Why does the Samsung Home Theater System remote control not work?
First, make sure that you are operating the remote within its operational range and within the proper angle relative to the sensor. If that doesn't work, check if the batteries are drained.
Why audio language and subtitles do not work on Samsung HT-E3500 Home Theater System?
Audio language and subtitles will not work if the disc does not contain them.
Why Samsung HT-E3500 Home Theater System playback does not start?
A Blu-ray/DVD disc purchased from abroad may not be playable. Check the region number of the Blu-ray/DVD disc. CD-ROMs and DVD-ROMs cannot be played on this product. Make sure that the rating level is correct.
Why Samsung HT-E3500 Home Theater System does not play sound during fast playback?
The home theater does not play sound during fast playback, slow playback, and step motion playback. Check if the disc is severely damaged.
| Disc loading type | Tray |
|---|---|
| Disc types supported | BD, CD, CD-R, CD-RW, DVD, DVD+R, DVD+RW, DVD-R, DVD-RW |
| Number of optical discs | 1 discs |
| Optical disc player type | Blu-Ray player |
| Built-in HDD | No |
| Image formats supported | JPG |
| Apple docking compatibility | Not supported |
| 3D | Yes |
| Video formats supported | AVCHD, DIVX, MKV |
| Audio decoders | Dolby Digital, Dolby Digital Plus, Dolby Pro Logic II, Dolby TrueHD, DTS, DTS 96/24, DTS-HD |
| RMS rated power | - W |
| Audio output channels | 5.1 channels |
| Audio formats supported | AAC, LPCM, MP3, WAV, WMA |
| Supported radio bands | FM |
| Front speaker type | 1-way |
| Subwoofer type | Passive subwoofer |
| Product color | Black |
| HDMI in | 0 |
| USB version | 2.0 |
| Number of HDMI outputs | 1 |
| Digital audio coaxial in | - |
| Power consumption (standby) | 0.4 W |
| Power consumption (typical) | 67.5 W |
| Main unit weight | 2300 g |
|---|---|
| Subwoofer weight | 2800 g |
| Center speaker weight | 470 g |
| Main unit dimensions (WxDxH) | 430 x 250 x 55 mm |
| Subwoofer dimensions (WxDxH) | 155 x 285 x 300 mm |
| Front speaker dimensions (WxDxH) | 77 x 68 x 107 mm |
| Center speaker dimensions (WxDxH) | 228 x 70 x 77 mm |
General safety warnings, precautions, and laser product information.
Guidelines for safe handling, disc management, and storage.
Details on compatible/incompatible discs, formats, and region codes.
Information on product accessories, panel layouts, and remote control.
Guides on connecting speakers and external audio devices.
Instructions for connecting to TV, antennas, and network router.
Guide to initial settings, language, TV aspect, and home screen navigation.
Configuring network connection and upgrading product software.
Playing commercial/recorded discs and multimedia files from USB.
Controls for video, music, photo playback including special effects.
Notes on HDMI output, TV aspect, BD Wise, and Anynet+.
Common problems, solutions, and technical specifications.
Details of the limited warranty period, terms, and conditions.
Contact information for customer support and website for inquiries.
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