English 41
Troubleshooting and information code
Problem Cause Action
There is a burning or
plastic smell when
using the microwave
Plastic or non heat-resistant
Use glass cookware suitable for
There is a bad smell
coming from inside
Food residue or plastic has
melted and stuck to the
Use the steam function and then
You can put a lemon slice inside
and run the microwave oven to
The microwave
oven does not cook
The microwave oven door is
frequently opened during
If you open the door often, the
interior temperature will be
lowered and this may affect the
The microwave oven controls
Correctly set the microwave oven
The grill or other accessories
The wrong type or size of
Steam
I can hear water
boiling during Vapour
cooking
Water is heated using the
This is not an microwave oven
There is an unusual
sound when I stop
Water is being removed from
inside the steam heater after
This is not an microwave oven
SmartThings App
Problem Action
"SmartThings" in the
The supporting software version of the SmartThings app is subject
to change according to the OS supporting policy the manufacturer
In addition, as for the SmartThings app or the functions that the
app supports, the new application update policy on the existing OS
The SmartThings app
The SmartThings
app is installed but is
not connected to my
If you have not connected your microwave oven to the SmartThings
app after the app was installed, you must make the connection
Could not log into
If you don’t have a Samsung account, follow the app’s onscreen
An error message
appears when I
try to register my
Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
The SmartThings
app is successfully
connected to my
microwave oven but
Exit and restart the SmartThings app or disconnect and reconnect
Switch off the main power supply to the microwave oven at the
NOTE
If the above guidelines do not enable you to solve the problem, then contact your local
• The model and serial numbers, normally printed on the rear of the microwave oven
• Your warranty details
• A clear description of the problem
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