Troubleshooting Guide
Problem Causes Solution
No segments – No AC power – Check the AC power
appear on the is available supply
weight display (13) –The AC adapter is not –Plug in the AC adapter
plugged in
No segments – The surface on which the – Make sure that the ambient
appear on the weight balance rests is not stable conditions are stable
display after – The balance has not – Prevent vibrations from
calibration/adjustment yet internally stabilized affecting the surface on
which the balance rests
–Close the draft shield
The weight display – The load exceeds the – Unload the balance
shows “H”capacity of the balance
The weight display – The weighing pan (1) –Position the pan
shows “L” is not in place
or “Err 54”
“Err 235”on the – Cable not connected – Plug in the cable correctly
BP 211 D (-0CE) properly
–Electronics box taken from –Make sure components are
another balance model appropriately connected
The weight readout – Too much vibration, – Access the menu to select
changes constantly or the balance is the correct code for
exposed to a draft the weighing environment
–The draft shield is –Close the draft shield
not completely closed
–A foreign object is –Remove the foreign object
caught between the pan
and the balance housing
–The below-balance –Close the port for below-
weighing port is open balance weighing
–The sample does not have
a stable weight (absorbs
moisture or evaporates)
–The sample is
electrostically charged
The weight readout – The balance has – Calibrate the balance
is obviously wrong not been calibrated (see page 22)
–The balance was not –Tare before weighing
tared before weighing
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