Error codes are shown on the main display for approx. 2 seconds.
The program then returns automatically to the previous mode.
Display Cause Solution
No segments appear on No AC power is available Check the AC power supply
the display The power supply is not Plug in the power supply
plugged in
high The load exceeds the Unload the balance
balance capacity
low or Err 54 Something is touching the Move the object that is touching
weighing pan the weighing pan
App.err. Cannot store data: Increase load
Load on weighing pan too
light or no sample on pan
while application is active
dis.err. Display error: Change the configuration in the
Data output not compatible operating menu
with output format
prt.err. Interface port for printer Reset the menu factory settings
output is blocked or
Contact your local
Sartorius Service Center
err 02 Calibration parameter not met, Calibrate only when zero is displayed
e.g.:
– Press w to tare the balance
– load on weighing pan Unload the balance
err 10 The w key is blocked After the tare memory has been
for active application programs; deleted using the c key,
Only 1 tare function can be the w key can be used again
used at a time
err 11 Tara memory not allowed Press w
The weight readout Unstable ambient conditions Set up balance in another area
changes constantly (excessive vibration or draft) Adjust Setup configuration
A foreign object is caught Remove the foreign object
between weighing pan
and housing
The weight readout The balance was not Calibrated/adjust the balance
is obviously wrong calibrated/adjusted
Balance not tared before
weighing
If any other errors occur, contact your local Sartorius Service Center.
Web address: http://www.sartorius.com
Troubleshooting Guide
35
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