91
Error codes are shown on the main display. “Err” codes are shown continuously; “Inf” messages are displayed for 2 seconds,
after which the program returns automatically to the weighing mode.
Error code Cause Solution
Err 101 A key is stuck Release the key, or
Key pressed when switching on the scale contact your local Sartorius Service Center
Err 320 Operating program memory defective Contact your local Sartorius Service Center
Err 335 Verified platform not compatible Connect a compatible weighing platform
with display and control unit
Err 340 Operating parameter (EEPROM) error Turn the scale off and then on again.
If the error code remains displayed, please
contact your local Sartorius Service Center
Err 343 Data lost from the memory area for Contact your local Sartorius Service Center
transaction numbers in Alibi memory
inf 01 Data output not compatible with Adjust the settings in the operating menu
output format
inf 02 Calibration/adjustment condition not met; Calibrate only when zero is displayed
e.g., scale was not tared, Unload the scale
or there is a load on load plate Tare the scale by pressing )
inf 03 Calibration/adjustment could not be completed Allow scale to warm up and then repeat
within a certain time. the calibration/adjustment process
inf 06 Built-in calibration weight defective* Contact your local Sartorius Service Center
inf 07 Function not allowed in scales verified Contact your local Sartorius Service Center
for use in legal metrology for information on having the settings
changed
inf 08 The load on the scale is too heavy to zero Check whether the “Tare zero with
the readout power-on” condition (menu item 1.12)
has been met.
inf 09 Taring is not possible when the Zero the scale
gross weight is below zero
inf 10 Tare key is blocked when there is data The data stored for the application
in the tare memory program must be deleted
(clear the memory) before taring.
inf 22 Error in storing reference value, Put a heavier sample on the scale
load is too light
inf 23 Error in initializing an application Contact your local Sartorius Service Center
inf 29 Minimum load not reached Define a lower value for the minimum load
(in the Application settings,
menu item 3.6)
inf 71 Cannot store the current weight value None
or input
(e.g., control limit too low or too high)
inf 72 Cannot store the current weight value None
(e.g., the transaction counter has reached
its limit)
inf 73 Data not found or unreadable Contact your local Sartorius Service Center
Memory cell number not found Use a memory cell in the appropriate
or incorrectly allocated application
inf 74 Function is blocked (e.g., menu is locked) None
inf 98 No weighing platform connected Contact your local Sartorius Service Center
inf 99 No weighing platform connected Contact your local Sartorius Service Center
NO WP No weighing platform connected Contact your local Sartorius Service Center
* only for SIWS models
Error Codes
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