C6. Warranty & Support
6.1 Warranty
1. From the date of sale, the company provides 24 months free warranty for the products.
2. Warranty coverage is limited to products purchased from the official Seeed Studio website or authorized distributors.
Customers need to keep receipts and purchase vouchers.
3. The products to be repaired shall be properly packaged and transported, and the customer shall be responsible for any
loss or damage during transportation.
4. During the warranty period, the freight and maintenance costs arising from product quality failures shall be borne by
Seeed Studio. If the warranty period exceeds 24 months, Seeed Studio will charge the fee for replacing parts according to
the product failure, and the freight is borne by the user.
5. During the free warranty period, in case of any of the following events, Seeed Studio has the right to refuse service or
charge materials and service fees at its discretion.
Product failure or damage caused by improper use by users.
The product label is damaged and the product information cannot be identified.
Even within the warranty period, if the product has functional issues or is difficult to repair due to improper customer use,
unaut- horized disassembly or modification, poor operating environment, improper maintenance, accidents, or other
reasons. Seeed Studio reserves the right to make judgments on the above situations and collect maintenance fees.
Other unavoidable external factors cause product failure and damage.
The above warranty regulations are only applicable to the above Seeed Studio reComputer R1000 series, other products are
not applicable!
6.2 Support
Quick start guide:
https://wiki.seeedstudio.com/recomputer-r
Tech support email:
If you encounter any issues while deploying or testing, please don't hesitate to contact our technical support team at
techsupport@seeed.io, or refer to our online knowledge base, https://wiki.seeedstudio.com.
Customized service email:
For further information about customizations, welcome you to directly reach out at edge@seeed.cc, we will provide prompt
reply.
Discord:
Discord community:
Welcome to join our official community, where you can exchange product-related questions and get relevant support.
https://discord.seeed.cc
To Previous Page
Loading...
