Sekonic RT-GX - Troubleshooting Guide; Common Issues and Solutions

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8. Troubleshooting
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8.
Troubleshooting
If your meter is not operating properly, as you expect, please consult the following
conditions and attempt the suggested solutions before contacting Sekonic. Non-operation
can be due to incorrect, mis-setting of the meter or battery condition. Should your meter
be malfunctioning, please contact place where meter was purchased or Sekonic for
service and repair.
Condition Possible reasons What to do
Flash cannot be
triggered in Radio
Triggering Flash
Mode.
Is the radio receiver in the
ash compatible with the
meter’s transmitter? Isn’t any
other non-compatible brand or
manufacturer used?
Make sure that the transmitter
installed to the meter and the
receiver currently used are using the
same radio system.
●
Godox website
URL: http://www.godox.com/EN/
index.html
Are the meter transmitter
and receiver set for the same
channel number?
Set the same channel number
and group on the transmitter and
receiver.
Are the transmitter and receiver
set to the same Wireless ID?
Make sure that the transmitter
and receiver are set to the same
Wireless ID when you use it. If
your receiver (ash) doesn’t have
Wireless ID setting, please make
sure to select OFF.
“Radio transmitter
installed cannot be
used in this meter.” is
displayed.
Is the meter updated to the
latest rmware?
Update the meter to the latest
rmware by connecting with
Data Transfer Software which is
downloadable from our website
below.
URL: https://www.sekonic.
com/support/downloads/
dtssoftwareformacandwindows.aspx